Schroders Mortgage (we, us, our) complies with the Privacy Act 2020 (“the Act”) and if applicable, the European Union’s General Data Protection Regulations, when dealing with personal information. Personal information is information about an identifiable individual (a natural person).
This policy sets out how we will collect, use, disclose and protect your personal information.
This policy does not limit or exclude any rights under the Act. There is more information on the Act at the Office of the Privacy Commissioner.
Who We Collect Your Personal Information From
We collect personal information about you from:
As you provide that personal information to us, including via the website and any related service, through any registration or subscription process, through any contact with us (eg telephone call, email or in person), or when you use our services and products
Third parties where you have authorised this or the information is publicly available
Where possible, we will collect personal information from you directly.
What personal information do we collect about you
We collect personal information in order to carry out the functions and activities required to provide our services to you. For example, if we are providing you with advice we will ask you a range of questions and collect information from you so that we have a good understanding of your financial position and objectives. This information may include:
Your name and date of birthYour email address, postal address, residential address and contact telephone numbersHow We Use Your Personal InformationWe may use your personal information:To provide services and products to youTo verify your identityTo market our services and products to you, including contacting you electronically (eg by text or email for this purpose)To improve the services and products that we provide to To bill you and to collect money that you owe us.To respond to communications from you, including a complaintTo conduct research and statistical analysis (on an anonymous basis)To protect and/or enforce our legal rights and interests, including defending any claimTo comply with our legal and regulatory obligation